WORLD IT - Teram and Conditions

1) WORLD IT has registered under the ‘Data Protection Act 1998’ and may share customer-data with third-parties from time to time.
2) Calls are recorded for your protection and for training purposes.
3) Our service includes a visit to your premises by engineers who have been tested by WORLD IT to an acceptable standard; engineers are experienced and/or possess qualifications recognised within the industry.
4) Our charges (in all cases) are levied from the time that our engineers are ‘on-site’ and there is a minimum one-hour fixed charge, No VAT (quoted at the time of booking). Subsequent time is charged half-hourly thereafter.
5) WORLD IT aim to provide diagnosis and repair within a ‘reasonable’ period of time, (typically one-hour for small problems). Further time may be necessary when there are difficult to diagnose problems, intermittent faults, or when equipment is older and/or programmes run more slowly. If a customer wishes to stop-work before a full diagnosis and/or repair is made, for any reason, WORLD IT will levy charges according to the price quoted at the time of booking and as per section 5 (listed above). Refunds cannot be considered for in-complete results due to time or cost restraints.
6) WORLD IT reserves the right to carry-out some repairs at our workshop. This is usually when extensive work is required, when programmes are tested over a period of time, when diagnostic equipment is necessary, or when we are short of time. In the event of a PC removal, we will make an initial charge of one-hour to you for our visit and a further one-hour charge in advance, this charge will include the return of your PC and one full-hour of testing. We will contact you when the fault has been isolated to confirm total repair costs, but in all cases we will return your PC to you within 7 working days.
7) Engineer’s test results can only indicate the condition of components at the time of testing. Intermittent faults may-not present themselves during testing, although charges will still apply.
8) WORLD IT cannot be held responsible for the performance and integrity of any third-party software, hardware and/or services including Internet providers and wireless network solutions (due to the general instability of them). We also regret that we cannot be held responsible for the ongoing performance of Wireless networks once installed, particularly when it has been moved to other areas of the home (where wall-thickness and other factors are an issue).
9) It is the customer’s responsibility to provide ‘licensed software’ and device drivers for all repairs. (Licensed software is available from WORLD IT (POA).
10) Customers are responsible for providing Internet account details, passwords, dial up numbers, licence keys and any other relevant information when we are installing software on their behalf. Failure to provide this information may result in incomplete work although charges will still apply.
11) WORLD IT do not operate a ‘no-fix-no-fee’ policy, a one-hour minimum charge will always be levied regardless of the outcome.
12) WORLD IT under no circumstances will be held responsible for any lost or corrupt data during or after a visit. Customers should possess back-ups and accept the risk of data corruption or loss, before, during or after an installation. Customers are made aware of this point at the time of booking.
13) Due to recent waste disposal regulations, we regret that we are unable to dispose of unwanted PC components to include monitors, printers and base units.
14) Full payment is required on completion of work. Prior agreement will be made at booking-stage regarding payment method. WORLD IT charge-through costs for credit card transactions @ 2% (American Express 2.95%). No charge for Debit cards) Verification vouchers in all cases must be signed by the card-holder to substantiate the validity of the card transaction. For added security, or when our offices are closed, staff will clear payments on-line via ‘Sage Pay’.
15) Upon completion of work, customers are required to sign our invoice to confirm that the work has been undertaken to their satisfaction, (this also means that when a repair cannot be made due to circumstances in our terms and conditions, the customer is satisfied with the general standard/quality of work provided).
16) If you wish to reject a new pc within 7 days of receipt, WORLD IT will levy a £50 administration charge to include the collection and transit of the goods from your home. You must use the original packaging (it must be undamaged and good for re-sale) please pack securely for transit. Refunds will be made once we have received and inspected the goods. Please note that where customers have received an offer whereby the initial labour charge was removed, this may also be re-charged along with the £50 administration fee, shown above.
17) If you order a ‘non-stock’ component or ‘bespoke’ order, payment must be made in advance of receipt of the goods. If you order within 7 days of the required date of delivery, you waiver your right to cancel your order without losing 100% of the order value. You must give 7 days’ notice in writing to cancel a ‘bespoke’ order or non stock part without charge. Unless faulty, refunds cannot be made for non-stock items or bespoke orders after receipt.
18) If you are unhappy with our service after a visit, please write to us at: 112-114 NORTH ACTON ROAD, PARK ROYAL, LONDON NW10 6QH or email us at sales@worldit.co.uk. We aim to respond to you in writing within 7 working days in which time a report will be provided by our engineer and we will discuss our findings with you.
19) It is the customer’s responsibility to protect their PC against viruses and spyware infections immediately after our visit, by updating antivirus/spyware software everyday to ensure total protection. WORLD IT will not accept responsibility for any recurrences after a visit although we can provide you with a free-guide to help you. Please also note that some viruses will not be completely removed unless software is wiped and re-installed. If you do not accept this course of action, we will not be held responsible for incomplete work although charges will still apply.
20) Engineers carry a good selection of general stock items available for purchase. If we are unable to supply a stock-part, we will collect payment in advance and return to install it as soon as possible. (A minimum charge of half an hour + VAT will be levied for labour upon re-visiting).

Our Guarantee (in addition to your statutory legal rights)

1) WORLD IT will provide a one-year on-site guarantee for parts purchased from us, (note: Laptops must be sent by courier to manufacturer only). Please provide proof of purchase.
2) You may up-grade or repair your World IT pre-built PC elsewhere only when obtaining prior written consent from us. If the ‘warranty void if removed’ sticker has been damaged and we have not received prior notification, you will invalidate your guarantee.
3) If a complaint is made where further remedial work is necessary, you must telephone us immediately on 08452 24 62 54 , we will arrange an appointment for an engineer to return to assess the work originally undertaken and ascertain whether further work is required (this may be a different engineer depending on where you live). If the root-cause of the problem is due to poor-workmanship, we will carry-out remedial work free of charge. If the fault was due to any of the conditions set-out in our Terms and Conditions, further repair charges will apply at the current rate. If we are refused an opportunity to re-visit you in the case of a remaining problem, we will be unable to pay any costs associated to a subsequent professional third-party but will respond to their findings provided the customer informs us beforehand and appoints ONLY an A+ or MCSE qualified and experienced engineer, (not a family member or a close-friend). The PC must remain ‘in-situ’ (moving equipment can in itself cause damage and we will accept no responsibility once it has been moved). A report must be produced on letter-headed paper for us to substantiate any claim for refund. We do not operate a ‘no-fix-no-fee’ policy but will consider refunds where we concur that poor workmanship was likely, but under these conditions only.
4) Faulty components (excluding complete PC’s) purchased from us should be reported by phone, email or letter. An appointment will be made for an engineer to visit you within 14 working days. We will replace any faulty component(s) free of charge, subject to availability and proof of purchase. WORLD IT reserves the right to carry-out some repairs (under guarantee), in our workshop. This is usually when extensive work is required, when additional diagnostic equipment is necessary, or when we are short of time. In the event of a removal, we will return your PC to you within 7 working days (refusal under these conditions may invalidate your guarantee with us). If you wish to achieve a faster repair, you may upgrade to a ‘Same-day’, ‘Saturday’ or ‘Pre-booked’ service, (labour charges will apply at the current rate although faulty hardware components under guarantee will be repaired or replaced free of charge).
5) If you report a potential hardware fault to us, but upon testing, software or user error are the cause, you will be charged for our visit at the current rate.
6) New PC’s include a one-year back-to-base guarantee only (see section 7 below for other options). It is the customer’s responsibility to send or deliver goods for repair to us at: 112-114 NORTH ACTON ROAD, PARK ROYAL, and LONDON NW10. We will not be held responsible for damage during transit and recommend that you package items securely and use a courier service. The repair, (hardware only) will include the return delivery of your PC within 14 working days. If you do not want to send it back for repair, preferring a home-visit, WORLD IT can respond to you normally within the same day that you call us; labour charges will be applied at the current rate although the cost of hardware replacements will be free of charge.
7) If you have purchased our ‘Guarantee Upgrade’ (only available when purchasing a new PC) you will receive a non-chargeable home-repair, within 2 working days. Please provide your invoice number as proof of purchase.
8) Our guarantee does not cover damage to CD/DVD-Rom/Writer drawer mechanisms caused by the customer, damage to floppy drives/CD/DVD Rom drives by the insertion of foreign objects, or damage caused to printer and modem connection leads.
9) We guarantee modems or external devices only if high voltage surge protectors have been used.
10) Faulty software purchased from World IT, must be returned by post for examination, with proof of purchase, as soon as the fault is discovered. Please note that damage to disk surfaces will not be covered. Software provided with new pc’s are either supplied in disk form or licence only.
11) WORLD IT will provide re-installation of the basic operating system and relevant device driver(s) only when replacing a hard-drive or Main-board under guarantee. (Labour charges will be made at the current rate for complete PC builds i.e PC’s that have been built and installed by World IT) unless a guarantee upgrade has been purchased at the time of sale. In both cases any additional work to install other third-party software applications or utilities etc will be charged at the normal hourly rate.